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Returns Policy

At Comfort for Seniors, we strive to provide quality products that bring ease and comfort to everyday life. As a small business working closely with trusted suppliers, we maintain a clear and fair return policy to ensure transparency for all customers. ✅ Eligible for Return or Refund We only accept returns or offer refunds under the following conditions: -The item arrived damaged or defective -The item received was incorrect (wrong product, size, or color) -To request a return or refund, you must contact us within 7 days of receiving your order. Please provide a clear photo of the issue and your order number.

❌ Not Eligible for Return or Refund We do not accept returns, exchanges, or refunds for the following: -Change of mind -Delivery delays -Incorrect sizing or color chosen by the customer -General dissatisfaction Please double-check your order before placing it.

❗ Note We are unable to accept returns for hygiene-sensitive or custom-printed items unless there is a proven defect. 🕐 Processing Time If your return/refund request is approved, we will process it within 5–7 business days. Refunds will be issued to your original payment method. 🛑 Shipping Costs Shipping is included in the product price for most items. However, some products (such as those fulfilled by Printify) may have separate shipping fees, which will be clearly shown at checkout. We do not refund shipping costs or cover return shipping unless the item arrives damaged or incorrect.

Shipping

📦 Shipping Policy At Comfort For Seniors, we do our best to ensure smooth and worry-free delivery of every order. 🕒 1. Order Processing Orders are typically processed within 1–4 business days, excluding weekends and holidays. 📬 2. Delivery Time Standard delivery: 7–15 business days Extended delivery: Some items may take 30–40 days, depending on the supplier. This is always noted on the product page. 💰 3. Shipping Costs Some of our products include shipping in the price, while others (especially custom-printed items) may have a small shipping fee added at checkout. You'll always see the full cost before placing your order — no surprises.

📍 4. Shipping Destinations We currently only ship within the United States. At this time, we do not ship to P.O. boxes. 🚚 5. Tracking & Confirmation Most orders include tracking. If available, you’ll receive tracking details by email once your order ships. If tracking is not available, we will still confirm shipment via email. ❗ 6. Lost or Damaged Packages If your package arrives damaged or does not arrive at all: Wait until the full delivery time has passed Visit our Contact page Use the Contact Form to send your order number and message We’ll help resolve the issue with a replacement or refund.

⚠️ 7. Delays & Exceptions Some orders may experience delays due to: -Supplier processing times -Seasonal demand -Weather or courier issues We’ll inform you of any significant delays via email. 📦 8. Split Shipment's If your order contains multiple items, they may arrive in separate packages depending on the supplier. Please ensure your shipping address is correct. We are not responsible for failed deliveries due to incorrect information.